Our Privacy Policy

Smith Roofing and Restoration ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we handle your information when you visit our website or use our roofing services in Coastal North Carolina.

Information we collect

Personal information

When you reach out to us for a free inspection or hire us for a job, we may collect the following details:

Name
Email address
Phone number
Physical address or job site location
Details about your roof or restoration project
Photos you share with us to show damage

Automatically collected information

When you visit our site, we might automatically track technical data about your device to help our site run better. This includes:

IP address
Browser type
Pages you view on our site
Time and date of your visit

How we use your information

We use the data we collect to:

Answer your questions and provide customer support
Give you free roofing estimates
Schedule repairs, replacements, or painting jobs
Send you updates about your project
Improve our website performance
Meet legal requirements

SMS text message communications

If you give us your phone number and agree to receive texts, you allow Smith Roofing and Restoration to send you SMS messages. These might include:

Appointment reminders
Updates on your claim or repair status
Answers to questions you asked us

Message frequency depends on how much you communicate with us. Message and data rates may apply based on your phone plan.

To opt out of text messages at any time, just reply STOP to any message we send. We will send one final text to confirm you have unsubscribed. If you need help, reply HELP or call us at 910-507-6772.

We never share your phone number with outside companies for marketing. Your agreement to receive texts is not required to buy services from us.

Carriers supported include AT&T, Verizon, T-Mobile, and other major US carriers. Carriers are not responsible for messages that get delayed or lost.

How we protect your information

We use standard security measures to keep your personal data safe from unauthorized access. While we do our best to protect your info, no method of sending data over the internet is completely secure.

Sharing your information

We do not sell or trade your personal information. We might share your data only in these specific cases:

Service providers: we may share data with trusted vendors who help us run our website or business operations
Legal requirements: we may disclose info if the law requires it
Business transfers: if we merge with or are bought by another company, your info might be transferred as part of the deal

Your rights and choices

You have the right to:

Ask to see the personal info we have about you
Ask us to fix any wrong information
Ask us to delete your personal data
Opt out of marketing emails or texts at any time

Cookies and tracking

Our website uses cookies to help things run smoothly. You can set your browser to block cookies, but some parts of our site might not work right if you do.

Third party links

Our site might link to other websites. We are not responsible for how those other sites handle privacy. We suggest you read their privacy policies if you visit them.

Children's privacy

Our services are for adults. We do not knowingly collect info from anyone under 18. If we find out we have data from a child, we will delete it.

Changes to this policy

We may update this privacy policy occasionally. We will post the new version here with an updated date at the top.

Contact us

If you have questions about this policy, please reach out to us:

Phone: 910-507-6772
Email: Brandon@SmithRoofingNC.com