Storm damage restoration in Jacksonville: rebuilding after the storm

When the weather strikes, we are here to pick up the pieces.

Living on the coast of North Carolina means dealing with severe weather is just part of life. From hurricanes and tropical storms to sudden hail events, our homes take a beating. When the wind dies down and you step outside to assess the damage, the situation can feel overwhelming. You might see missing shingles, dented gutters, or even a tree limb through your roof. Smith Roofing and Restoration specializes in storm damage restoration specifically for coastal properties. We do not just fix the roof; we help you navigate the entire recovery process from the initial emergency tarping to the final shingle installation.

We are a local company with five years of experience serving Jacksonville, New Bern, and the surrounding areas. Unlike storm chasers who flock here from out of state after a hurricane, we live here. We understand local building codes and the specific wind rating requirements for our area. Our goal is to restore your home to better condition than it was before the storm hit, ensuring your family is safe and dry.

Identifying the different types of storm damage

Not all storm damage is obvious from the ground. While a missing patch of shingles is easy to spot, other forms of damage can be just as destructive if left untreated.

Wind damage. High winds can lift shingles and break the adhesive seal that bonds them to the roof. This often causes a horizontal crease near the top of the shingle. Once this seal is broken, the shingle will flap in the wind and eventually tear off, leaving your decking exposed to rain. This creasing is a clear sign of failure that insurance adjusters look for.

Hail damage. Hail stones impact your roof like small hammers. They bruise the shingle matting and knock off the protective granules. You might see dark spots on your roof or find a large amount of granules in your gutters. Over time, these bruised spots deteriorate from UV exposure and turn into leaks. Hail also dents soft metals like vents, gutters, and flashing.

Flying debris. During a storm, tree branches and other debris can puncture your roof or damage your siding. Even small punctures can allow significant amounts of water into your attic, ruining insulation and causing ceiling collapses.

We fight in your corner on insurance claims

Handling an insurance claim is often more stressful than the storm itself. Our founder worked for one of the fastest growing construction companies in North Carolina and gained the experience needed to handle complex claims. We know exactly what documentation insurance carriers require to approve a claim.

We do not work for the insurance company; we work for you. We meet the adjuster at your property to walk the roof with them. We point out damage they might miss and ensure they document the full scope of work needed to restore your home properly. If an adjuster overlooks a damaged slope or misses code requirements, we advocate on your behalf to get it included. We handle the paperwork, the photos, and the technical details so you can focus on getting your life back to normal.

Our storm restoration process

We follow a systematic approach to get your home back in order as quickly as possible.

Emergency response. If your roof is open to the elements, we arrive quickly to install emergency tarps. This prevents further water damage to your interior while we wait for the insurance assessment.
Detailed inspection. We perform a full property inspection to document all storm related damage, including roof, siding, gutters, and painting needs. We take comprehensive photos for your claim.
Adjuster meeting. We schedule a time to meet your insurance adjuster on site. We compare notes and agree on the scope of damage to ensure your estimate is accurate.
Material selection. Once the claim is approved, we help you select high quality, wind rated materials that will stand up to future storms.
Restoration work. Our crews work efficiently to replace or repair the damaged areas. We strip the roof to the deck, replace damaged wood, and install the new system to code.
Final walkthrough. We inspect the work with you and ensure your property is clean and free of nails before we consider the job done.

Why local expertise matters

After a major storm, you will likely get knocks on your door from contractors with out of state license plates. These companies often do the bare minimum and leave town as soon as the work slows down. If you have a warranty issue six months later, they are nowhere to be found. Smith Roofing and Restoration is right here in coastal NC. We stand behind our work with honest warranties and we are always just a phone call away. Trust your home to a neighbor who cares about our community.

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Questions and answers

Common questions about storm restoration

Storm damage can be confusing. Here are straight answers to the questions we help our clients with every day.

Generally, insurance companies do not raise rates for a single homeowner due to an "act of God" claim like wind or hail damage. However, if a storm affects a large area, rates may go up for everyone in that zip code regardless of whether you file a claim or not. It is usually in your best interest to file if you have significant damage.
Yes. It is insurance fraud for a contractor to pay your deductible or waive it in exchange for work. We offer honest, transparent pricing and we help you maximize your claim value so that the only out of pocket expense you have is your deductible.
Yes. In fact, we highly recommend it. Having a knowledgeable contractor present ensures the adjuster sees all the damage. If they have already visited, we can review their estimate and request a supplement if they missed anything important.
Most policies grant you one year from the "date of loss" to file a claim. However, waiting too long can complicate things. If leaks occur months later, the insurance company might argue that the damage worsened due to negligence. It is best to get an inspection immediately after a storm.

Yes. Hail damage and lifted shingles are often invisible from the ground. We offer free inspections where we get up on the roof to check closely. If there is no damage, we will tell you so and give you peace of mind.
Yes. If you have active leaks or missing shingles, call us immediately. We will come out to tarp the damaged area to prevent water from ruining your insulation and drywall while you wait for the full repair process to begin.
If your gutters were damaged by the storm, yes. We handle the full restoration of your exterior including gutters, siding, and painting. We ensure all components of your home's exterior are brought back to pre-storm condition.
The timeline depends on the insurance approval process. Once we have approval and materials, the actual roof replacement usually takes one to two days. We work hard to get you on our schedule as soon as the claim is settled.